Note: Abacus is a trademark of Abacus Home Limited. Abacus Tables is a trading name of Abacus Home Limited. UK company number 8305747.
The following terms and conditions explain what you should expect when buying and owning our products.
Each product falls into one of the following categories, each with its own terms and conditions of purchase and ownership:
Category 1 – Solid Wood Tables
These are tables with solid wooden tops, made from kiln-dried timber.
Category 2 – Oak Beam Tables
These are tables that contain air-dried & pre-kilned oak beams between 80mm to 300mm thick. These include the Arabica, Mantis, Chameleon and Pedestal side tables.
Category 3 – Solid Wood & Resin Tables
These are tables that contain a mixture of solid wood and resin sections
Category 4 – Chairs
All chairs are custom-built to order and fall under their respective manufacturers guarantee and warranty. BN, BR & Hussl warranties are covered below.
Confirming Your Order
An order is confirmed upon receipt of 100% payment of the sales invoice. If any non-standard payment terms are agreed for special orders, they will be noted on the sales invoice. Because we custom build every order to each customer’s specifications, we do not start the manufacturing process until the agreed payment has been received. Regardless of the terms, payment in full is due prior to delivery.
Order Details
It is our top priority that your order at least meets, if not exceeds, your expectations. During the sales process there may be many emails and conversations to reach an agreed specification. Therefore it is critical that any and all notes, relating to any details that are important to you, are included on the sales invoice to ensure they transfer from the sales process to the production process.
If no special notes are included on the sales invoice then your product(s) will be made in accordance with our normal specifications as detailed below.
Perfect Fit Guarantee
For your peace of mind, all of our standard products come with a Perfect Fit Guarantee. This is over and above the requirements of the Bespoke Product classification within The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
We understand that buying a piece of furniture from us is an important investment. So, once it’s delivered, if you feel that the size or style (the base / leg design) isn’t quit right, we’ll happily adjust, alter or replace that component. This guarantee is in place to ensure you end up with something you love and to give you peace of mind when investing in Abacus furniture.
If a product is received with aesthetic damage or and structural fault, we will expedite the repair and return to you. If it cannot be repaired using standard production methods that would be used in making a brand new product, we will replace the affected part or component.
These terms, along with our sales process and hundreds of photos and descriptions across our website, attempt to set expectations as accurately as possible of how your natural furniture may look.
Bespoke Orders
A bespoke product is classified as any product that does not fall within the standard material, shape or colour options offered on our website. When making bespoke products our Perfect Fit Guarantee does not apply. Instead, we will produce design drawings and material samples for sign off prior to going into production, to ensure the product meets the specification and expectations as closely as possible.
In this case the product will fall within the Bespoke Product classification within The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and we can not accept any returns or refunds for bespoke products.
Special Requirements
There is a broad spectrum of timber appearance and, where there are any special requirements noted on the sales invoice, we will always try to achieve your specification as closely as practicable. Please note – 2 piece and 3 piece table tops use the widest pieces of timber from the widest trees, so they are the rarest type of material and therefore give us the smallest degree of choice in their appearance.
If the product has not met your expectations aesthetically, if replacing that product with another like-for-like specification will guarantee your satisfaction, we will replace the product.
However, if you have any aesthetic issue that is due to the unpredictable, natural variation of the material, a like-for-like replacement may result in the same issue occurring. In this situation a replacement will not be offered.
The limits of predictability of natural timber products include the frequency and size of knots and cracks (within the bounds of the timber grading), consistency of colouring between table top pieces and the waviness, angle and colouring of a live edge.
If you are concerned or have any specific needs relating to any of these natural variations in the timber of your table, or the standard production process outlined below, please ensure your special requirements have been included in your sales invoice. If they have not then please contact your sales consultant before confirming your order so we can agree and account for your needs, set expectations accurately and amend the sales invoice.
We want to do everything we can to make something you will love. But every table top is different, because natural materials vary. So we can not accept a request to return or replace a table top because it does not look like something you have seen on the website, unless we knew (i.e. it was recorded on the sales invoice) what you wanted to achieve / avoid so we could do our best to select the most appropriate materials for you.
If any special requirements or preferences are not noted on the sales invoice, we will produce your furniture using the standard process.
Please note we can not accept returns based on agreements made only in discussions or emails. The special requirements or preferences must be recorded on the sales invoice and you should not make payment until you are happy this has been recorded accurately. This is to mitigate any risk that you will not love the furniture we make for you.
Lead Time
We will provide you with a target delivery month at the time of order. This is an estimated lead time based on payment being received within 48 hours of the invoice date, plus current known lead times on all materials and parts at the time of order.
The order lead time is also based on full and complete product specification. Items that are critical to lead time include dimensions, configuration (number of pieces), edge style, material type, upholstery colour. Once the final critical details are confirmed, the order lead time starts from that date.
Oak and Steel colours should be confirmed within 2 weeks of the order being confirmed to prevent any affect on lead time.
Please note – we do not provide full or partial refunds or compensation for delayed deliveries. If the predicted delivery is subject to any delay during the production process, you will be offered a courtesy table (and seating if included on the order) to use until your order is delivered.
Abacus Tables 2 Year Wood Movement Warranty
As natural timber products acclimatise to their surrounding environment, there can sometimes be changes in the material and this is called Natural Wood Movement. We take multiple measures in the design of our products, material sourcing, material preparation and our production processes to minimise the chances of you experiencing any noticeable issues.
But because it is impossible to completely eliminate the risk of natural wood movement in any environment, our tables come with a Wood Movement Warranty for your peace of mind.
Wood Movement normally occurs when there is a change in the surrounding environment. The timber begins acclimatising from the moment the tree is felled and continues to adapt to its environment, through the seasoning and production processes, up to the point where it has been in your home for a full 12 months. At that point it has experienced the full 12 month cycle of varying temperature, humidity and sunlight that it will be exposed to in your home environment.
During this first 12 months you may notice temporary changes in the timber (cracks opening and closing for example) as the timber expands and contracts. At the end of the initial 12 months once the timber has settled, if there are any excessive or practical issues* as a result of the wood movement, please get in touch with photos for us to assess.
What is Covered by the Warranty
Wood movement is normal and small amounts of wood movement are to be expected with any natural timber product. Only “excessive or practical” wood movement issues are covered by this warranty which are defined as being 1. Cracks that have opened by more than 3mm and/or 2. Differences in the flatness of the table top that are over 1% of the table’s width (for example any difference in flatness of over 10mm for a 1000mm wide table) and/or 3. Steps where timber pieces meet of over 2mm.
Natural timber products may lose width (across the grain) and thickness naturally as they acclimatise to any environment. But please be aware that the refurbishment process may require losing additional material from the table surface and / or edges, so it is always better to avoid refurbishment work if possible.
Environmental Factors affecting the Warranty
The following environmental factors can increase the likelihood and the degree of wood movement your furniture experiences: adjacent large windows, skylights, underfloor heating, wood burners, radiators, fires and other local heat sources. The closer these sources of heat and light are to your furniture, the greater their potential affect on any wood movement it will experience.
Your furniture is still covered by this warranty if your home environment includes any of the above factors. However, because of these factors being present in the environment, both the natural reduction of width and thickness, as well as any loss of material from the refurbishment process, may be increased.
This warranty includes refurbishment work only. It does not include any replacement of the material in your products. So if the loss of material due to refurbishment work will not be acceptable to you, we can provide you with a quote to replace any necessary material to restore the original dimensions where possible.
Duration of Warranty Cover
You have up to 24 months from receiving your order to notify us of any wood movement issues you would like us to address. After 24 months, any refurbishment work we carry out will be quoted at our labour and material rate at that time.
The likelihood of wood movement significantly reduces after the initial 12 months in your home, so we strongly recommend waiting at least 12 months before having any refurbishment work carried out, as any further movement after the warranty service will not be covered by the warranty.
Refurbishment work can take between 4-8 weeks from collection to re-delivery depending on the nature of the work. We do have some courtesy dining tables available so let us know if you need one when arranging the work.
What is Not Covered by the Warranty
This warranty does not cover minor wood movement (3mm or less opening of a crack, less than 1% change in flatness, steps where pieces meet of 2mm or less), wear and tear, staining or marking, refinishing, accidental damage or any other changes in the timber’s appearance that are not a result of wood movement. However we can help with any of these issues so please get in touch with photos for a quotation.
Before Having Warranty Work Carried Out
Please be aware that any refurbishment work carried out under the wood movement warranty can result in changes in the table’s appearance. Refurbishment work may require some material loss which can result in dimensional changes in length (small changes), width (larger changes) and thickness (larger changes) of a table top.
Refinishing is always required as part of a refurbishment so please be aware that the finished appearance of the table may not be identical to the original appearance. Stains and oils may appear lighter or darker due to the environmental effects on the timber in the home (normally a drying effect) and material loss may reveal slightly different grain and features in the timber.
If you have any questions or would like to get in touch regarding warranty work, please contact our customer service team at:
Email: [email protected] / Call: 01494 573 170
Non-UK Orders
If you are purchasing a table destined for outside mainland UK, we will honour our warranty to any address in mainland UK. That means you are responsible for the transportation of the table to and from the UK mainland, we will be responsible for any collection, remedial work or re-delivery within the UK mainland.
Cancellations
Because all orders are custom-built for each customer, all products fall under the Bespoke product classification in consumer law. Therefore if an order, or any part of an order, is cancelled at any stage after the production process has started (including after delivery), depending on the stage of production Abacus Home Limited reserves the right to retain up to 50% of the order value to cover irretrievable costs and recycling of the materials.
Postponements
If you need to postpone delivery of your order, please let us know as soon as possible.
If materials have been ordered but production is not underway, we can store your materials until you confirm when you will be ready and there will be no charge for storage. Once you confirm your “ready from” date, please allow 8-12 weeks for us to make and deliver your order.
If production is complete but you are unable to accept delivery of an order, we will store your completed order until you are ready for delivery and there will be no charge for storage. If production is already underway when you postpone your delivery then it will usually need to be completed to avoid additional production costs.
It’s important that you are aware of the potential affects of storing completed products; Natural timber tops are subject to movement and shrinkage as they acclimatise to their surroundings (see more on this below). Our table legs and bases are designed to mitigate and minimise the effects of wood movement when the top is fastened down to its legs / base in your home.
However, we do not have the facility to store tables fully assembled. So completed solid wood tops in storage are more susceptible to a greater degree of wood movement than fully assembled tables.
If your stored top(s) does experience movement whilst in storage (such as shrinkage, twisting or cracking) , we can carry out a refurbishment of your woodwork before delivering your order. Please be aware that this refurbishment will utilise the one-time warranty refurbishment that comes with each table.
Refurbishment work can result in some material loss / dimension reduction. If the degree of material loss, due to excessive movement in storage, is unacceptable to you then Abacus will provide a quotation to cover the cost of replacing any necessary material to achieve your minimum required dimensions.
Please allow 4-6 weeks for any refurbishment work to be completed before your delivery.
We are unable to postpone payments, so although we do not charge for storage of postponed orders, any outstanding balance owed on the order remains due for payment when the order was originally planned for delivery.
1. Cracking in the wood
Before the table is made:
There may be cracks present in the oak pieces when we make our tables (and other furniture). There are 2 possible reasons – Firstly from the kiln drying process, which is the commercial seasoning of timber to prepare it for use indoors. Secondly from the air-drying process, which is the seasoning of the tree before kiln drying. The wider the pieces of oak you choose for your table, the more likelihood there is that cracks will be present.
There are 2 ways we can prepare these cracks – As standard we will fill these cracks with a naturally dark coloured filler. But if you would prefer the table to have a more characterful / rustic look we can leave the cracks open and hand finish them to emphasise these natural features.
After the furniture is made an in your home:
It is perfectly normal for cracking to occur in a new table indoors. Depending on the time of year and the conditions indoors (see below), this can happen immediately or any time in the first 12 months.
The initial shrinkage / cracking of timber indoors is primarily caused by the moisture content of the air indoors being lower than the moisture content of the kiln dried timber. The dry air inside the home is a result of indoor central heating drying the air out, combined with a lack of fresh air circulating to replace the lost moisture. Modern homes with underfloor heating and / or air conditioning, combined with well-sealed doors between rooms, normally have the driest air.
As a guide, kiln dried timber products can have a moisture content anywhere between 8% and 15%, depending on the thickness of the timber, the time of year and a variety of other factors outside the control of the furniture maker.
The warm dry air indoors will act as a kiln to dry / shrink the wood further, causing cracking and other visible changes in the surface and edges of the oak pieces.
Many of our customers like the natural development of cracks to emphasise the authentic character of their oak as it ages.
However, there are steps that you can take to minimise this shrinkage and the chances of cracking. These steps allow the oak to acclimatise to the indoor conditions of your home as gently / slowly as possible. Here are our recommendations:
• Have a house plant or plants growing in the room, because they naturally put moisture back into the air through their breathing process (photosynthesis).
• Have a humidifier, controlling the moisture level in the room
• Allow fresh air to circulate through the home as much as possible. With central heating / air conditioning on and doors closed there will be virtually no moisture in the air of a room, so you can expect the fastest and greatest degree of shrinkage and cracking, visible even within hours.
• If you cannot allow fresh air to circulate through the home (in the cold winter months for example) then as a minimum you can have a container / bucket of water standing in the room, to evaporate into the air and help keep some moisture content in the atmosphere.
The Settling / Acclimatisation Period
As the timber acclimatises, new tables may develop cracks (new or widening of existing cracks), splits at glued joints, bends or deflected straight edges. This wood movement will normally take place over the first 12 months in the table’s new home (the acclimatisation / settling period) as it experiences the changing humidity levels through the changing seasons in your home for the first time.
2. Other Natural features
We select our oak for its natural beauty, so you should expect knots, areas of lighter or darker colour and other natural features of the wood to be visible. During the manufacturing process, any natural features will dealt with at the judgement of the workshop, unless specifically asked to do otherwise by the customer at the time of order. As standard, we will fill any open cracks, knots and other voids during the manufacturing process with dark brown wood filler unless specifically requested to do otherwise.
3. Overall Table Width
The widths of oak planks in any table top varies depending on your chosen specification. The overall table width may vary by up to 5% so we can avoid natural imperfections in individual pieces that would cause an aesthetic or structural issue.
After production, the oak may lose moisture resulting in shrinkage of up to 5% across the grain, or width and thickness, of the table during the first 5 years.
4. Live Edge Table Width
Because the live-edge of a table undulates, the finished table width in a live edge table top may be +/-5% of the specified width at the time of order.
Because our live-edge tables have a 100% natural edge, we’re unable to offer “more” or “less” degrees of live-edge. For anyone who doesn’t want a 100% live-edge, we offer a straight / square edge or knife / bevelled edge table top options.
5. Gaps in Planks
Because of the seasonal movement in the oak planks, due to their natural breathing throughout the year, gaps may develop and close back up between the planks. The table structure is designed so the planks can be loosened by the owner and pushed back together. This may eliminate the gaps, or simply reduce them, but the table will maintain 100% of its strength and integrity. Gaps may develop and close back up between planks as the table ages, this is simply due to the nature of real oak pieces of this size breathing and adapting to their environment throughout the year. Due to these seasonal changes in temperature and humidity in the home, it is not possible to permanently eliminate gaps between individual pieces of real timber. If you would like any gaps reducing from your table, we offer a service to our customers to do this at cost price and can provide a quote on request. It may be necessary to take the table away to do this work, but not always.
6. Extending Tables
Because solid timber comes with a risk of wood movement, please be aware that extending tables come with additional movement risk factors due to there being the addition of 1 or 2 solid timber extensions. In addition to the wood movement in the main table, extensions can often move differently due to their size (allowing moisture to pass in/out of the timber differently to the main table) and the different storage environment from the main table.
We make our extending tables as a single table to begin with, then cut the extension(s) from the end(s) of the table, which ensures consistent grain running through the main table and into the extension. But please be aware that once the extensions have been separated from the main table during the production process, they are unlikely to remain a “perfect fit” for the table because of the differential wood movement. There may be differences in width of the extension to the main table and the joining edges between main table and extension may not remain perfectly flush or level.
The main table is covered within the terms of the wood movement warranty (see above). Any work required to correct significant differences between the main table and extensions will be charged at the labour and material rate at that time.
To minimise the risk of significant differences developing between the main table and extensions, we recommend storing your extensions as close to the table as you can so they experience a similar environment and its important to allow air to circulate around them, as it does around the main table.
7. Differences in Colour
Because we use 100% natural oak, variations in the colour within a plank, between planks and between different pieces of furniture in the same order are to be expected.
8. Colour Matching
Because of the individual nature of each tree, we are unable to offer exact colour-matching due to natural variations in wood tone. We may be able to use a particular finish that we don’t offer as standard, just ask at the time of ordering for details. Please be aware that a non-standard finish is likely to incur an additional cost.
9. Staining and Marking
The oak finish provides a level of protection against staining and marking, but the finish can still mark and stain. So we advise using placemats and coasters 100% of the time to avoid this issue. If your table is accidentally marked or damaged we may be able to help, so get in touch with some photos to find out your options.
When the finish begins to fade it can be replenished with a hand-applied coat of oil. Please contact us for instructions on how to do this. If you do not apply the oil in accordance with our instructions, the table’s finished colour, sheen and evenness can be affected. If your table finish is detrimentally affected by incorrect application of the oil, we can repair this at cost price (labour and materials) for our customers. Please send photos of the surface to us for a quote if you would like this work carrying out.
10. Glass Spec
All glass supplied with Abacus tables is 10mm toughened to European safety standard to prevent shattering. This means it is able to support any reasonable amount of weight from common indoor living room items, but extra care should be taken when removing or moving the glass as the edges can chip. If you chip a piece of glass we would be happy to provide a price for a replacement.
11. Restoration Work
Our tables are designed so that if any part of the table is damaged it can be removed and repaired, or if necessary replaced. We can provide a quote for any restoration, refurbishment or damage repair on request.
12. Marks on Legs
The stainless steel bases come in a brushed finish as standard. This finish can be damaged with impact from another object, but can be restored by hand using the correct brushing pads. Please contact us for any recommendations on how to do this.
13. Steelwork and Stainless Spec
The stainless steel used to make our table bases is 304 grade. That means it is resistant to corrosion if kept clean and moisture-free. A stainless steel cleaning product should be used on a regular (monthly) basis to maintain their condition and they should always (daily) be checked and kept dry.
If a table top is out of level due to the movement in the top pieces or supporting steelwork, we will level the table top using the appropriate shims / packers. Any shims / packers installed will be visibly out of sight when in use, so as to not affect the aesthetics of the table design from a standing (in the room) or normal sitting position.
14. Painted Finish
Our powder coated (painted) table bases can be chipped with impact from another object. Any damage should be repaired (touched-up) by a professional to avoid corrosion of the parent steel.
15. Classic Collection Tables
Our oak-base tables are susceptible (as all oak is) to seasonal movement and slight shrinkage over time. The design allows this to happen, but the table top planks may need occasional adjustment (loosening-repositioning-tightening) to maintain the table’s appearance.
16. Laminated Table Tops
Table tops made from a plywood, MDF or chipboard core will have a laminated surface. The bonding of this surface to the core material is guaranteed for 2 years if the table is kept at 15-20 degrees Centigrade. At temperatures above this, the bonding agent may be compromised and delamination is a risk. In such instances, where a repair cannot be done on site by our team, we will provide a quote (at cost price to our customers) to undertake any repairs / replacement for off-site work.
1 – As we use 100% natural oak beams, the appearance of each table will be unique. This means we are unable to replicate the features and exact coloring of a particular table in a photo on the website.
1a- Colour Finish – The images across the site are intended to give an indication of the variation in the finished appearance of the tables, however due to the unique nature of light levels we are unable to colour-match based on photographs. If you require a specific colour or finish then please provide the product and application that you would like us to use on your table. Please note there may be an additional cost for using a non-standard finish.
1b – Natural Features – Every beam is unique and will have its own unique features. As a result, we cannot guarantee what natural features will appear in the beams of any table, but we will always strive to get as close as our stock allows us, to any particular requirement that you have. Based on the photos online, when a table is new or as it ages, you can expect any or all the following features in your table: wide splits (up to 20mm) and cracks, natural colour variations (from white / cream to dark brown) within a single beam and between beams, knots (left unfilled or filled depending on structural needs to solidify the area), curves or chamfers along beam edges, undulations in the beam surface and edges, areas of varying texture or sheen level (from rougher matt areas to shiny glossy areas), depressions or gouges in beam surfaces either from their origins in the forest (too deep to remove without compromising the natural appearance of the surface) or from the removal of unsightly features during the manufacturing process, extinct woodworm holes in beams that have been treated (we always aim to keep these restricted to non-visible surfaces where possible).
2 – As the oak beams are partially dried before the tables are made, it is likely that cracks, knots and natural features will be present in the table when new . Cracks may widen within the first 12 months up to 20mm as the table acclimatises to your home. Beams may twist and raised areas may develop across the surface. This is to be expected with any oak beam table over 3″ thick. Abacus oak beam tables are approximately 5″ thick (110mm). Beam width and thickness can vary +/- 10% depending on the batch of oak and its level of seasoning.
3 – You have 30 days from receiving your table to inform us if your with to exchange it, if you are not satisfied that the table(s) you have received meets the expectations described on this website including these terms and conditions. We will arrange collection of the table on the next available delivery to your area which may be any time up to 10 weeks away in England or Wales or 3 months in Scotland. Any rectification / modification work will be discussed on a case-by-case basis.
4 – You should care for your table by dusting (or soft-brush vacuuming) once every 1-2 weeks. You can wipe the surfaces clean with a damp cloth, then immediately drying the surface.
5. The table is finished in a stain-resistant coating but it is not stain-proof. Coasters should always be used under cups and place-mats used under plates to protect the table surface from scratching, moisture and heat. If anything is spilled on the table it should be dried immediately, then wiped clean with a damp cloth and dried again to remove any residual moisture. If the table stains it can always be repaired so please don’t worry, either by you for light stains or by a professional. Please contact us at [email protected] with photos and we’ll provide options for you. For re-coating of the protective finish, for highly used tables like coffee and kitchen tables we advise applying another coat of finish after the first 6 months, then every 12 months after that to maintain the level of protection. For lower-traffic tables like TV and occasional dining tables, we recommend applying a new coat of finish every 12-24 months, or whenever you feel the surface needs to be refreshed.
6. As the oak beams dry out in the warm dry home environment, there will be movement in the beams which mostly takes place in the first 12 months. Some minor movement may take place after this due to the seasonal change in humidity in the home. As the oak loses moisture it shrinks across the grain, causing cracks to appear and / or widen and the beams to potentially twist (detailed in item 2 above). Abacus tables are designed specifically to allow this movement to take place without any unnatural constraint of the beams, so whatever state the beams are in is their natural dry resting state, so a table will always look natural and maintain the maximum level of their natural strength.
The table top beams are fitted with 4 adjustable threaded supports (feet) so that if a beam develops a wobble, its supports can be adjusted manually to correct the wobble. If any steps between beams develop due to settling / acclimatisation, the adjustable bolts can be used to level these steps. If any cracks open up and a sharp edge becomes a concern, we can supply a small kit for you to quickly sand the edge smooth by hand and re-coat the area with the same finish used on the table. Abacus cannot be held responsible for any cuts, splinters or scrapes as a result of cracks or sharp edges not being smoothed out. Please note that positioning a table close to a heat source, skylight or on underfloor heating is likely to accelerate the rate and degree of any shrinkage, cracking or warping movement that may take place in oak.
7. The Nature of oak beams is that they are likely to move as they age, its impossible to predict the degree to which this will occur and when you purchase an oak beam table you are accepting that the table beams may change shape. As mentioned in item 6 above, the beams in each tables are fitted with adjustabIe bolts to correct any wobbles or steps between beams. But it is impossible to guarantee that the edges or faces of beams will remain straight and flat as the beams age.
However, if you choose to, due to the unique construction of our oak beam tables we can restore the machined straight, square edges and faces of the beams after the beams have settled (minimum 12 months after installation). If you are interested in having beam restoration work done, then please get in touch with photos and we’ll advise on your options. This may involve a technician visit in your home (which we do not charge for) or if necessary a collection of the table for refurbishment back at the workshop. Refurbishment work is charged at cost price only and we are happy to give an estimated cost before purchase and / or an accurate cost based on photos before the work is carried out. We’ll always aim to get the table back to you as quickly as possible but this may take up to 10 weeks depending on your location in England and Wales, or 3 months in Scotland. Please Note: Table refurbishment may reduce the width, thickness and height of the table as the surfaces need to be planed straight so there will be some material loss. We cannot control how much the beams use as this is mostly due to the table’s environment, but we will always aim to keep any material loss to the minimum possible during a refurbishment.
8. Because of the weight of the beams and the nature of the drying oak, Abacus oak beam tables are help together under their own weight using a series of grooves, rails and feet. This allows them to be taken apart very quickly to be moved around. Please take extra care when lifting the beams, we advise that 2 people should always be used to lift any beam with normal best-lifting practices (bent legs and straight back). We can not be responsible for any injuries or personal or property damage caused when lifting, moving or dropping any table or beam. We advise that when moving a table, always take off the top beams and move the legs (and glass) separately, then place the top pieces back on the legs. No tools are required, it is very quick for 2 people to do. Smaller tables (up to 3 beams, up to 1m long) may be slid along the floor by 2 people, but should always be pushed by the base pieces simultaneously, never pushed by the top of the table. If you would like any advice before moving a table or re-assembling, please contact us at [email protected].
8. All Abacus tables are designed for purpose and NOT to support the weight of any person or child. Abacus can not be held responsible for any accident, injury or damage to property that occurs as a result of a person attempting to support any part of their body on the table. If you have a particular concern about children or anyone susceptible to this risk please discuss it with us at the time of order so we can incorporate any necessary additional design measures into your table.
9. All glass supplied with Abacus tables is 10mm toughened to European safety standard to prevent shattering. This means it is able to support any reasonable amount of weight from common indoor living room items, but extra care should be taken when removing or moving the glass as the edges can chip. If you chip a piece of glass we would be happy to provide a price for a replacement.
1. Choosing Your Timber
Once an order is confirmed we will source the ideal piece of timber to make your table, then send you photos of the piece we have chosen. If we are unable to find a piece with the exact characteristics and dimensions you would like, then we will aim to offer you more than 1 option to choose from where possible.
We will always aim to find timber with your specified dimensions and general level of character, but due to the timber we use for resin table being both rare and natural, there may be a trade-off between the level of character (in the surface or edges) and the exact dimensions we are aiming for.
2. The Resin Colour
We show examples on the website of previous resin tables we have made. But in some cases the specific colours may not be replicable. When confirming your resin colour we will either use a reference project or reference sample image to confirm your colour choice. But please be aware there may be variation in the colouring between a past project, or a colour sample, and your finished table as every resin pour is unique.
We can also not guarantee how the pattern in the resin will look as it is the result of an organic process of the reactions within the resin pour as it cures, which is in-turn a result of the depth and surface area of each pour amongst several other factors.
3. Resin Table Imperfections
The nature of the very characterful timber we use for the resin table, combined with the irreversible nature of the resin pouring and setting process, means there can often be permanent imperfections within the timber and resin layers.
A lot of time and effort goes into preparing the timber to try to de-gas all the air holes to minimise any bubbles that come out into the resin after it is poured. But it’s not always possible (especially in very characterful timber) to achieve zero air bubbles being captured in the resin or at the surface, as holes can run deep into the timber.
We will eliminate and / or treat any air bubble holes within the surface layers, or at the finished surface, as part of the production process based on the best of our experience but please be aware that air bubbles and filled air pockets are normal within the resin section of a table.
The timber we use to make resin-infused tables is, by its nature, high in character which means there will be natural variations in the colouring across the the surfaces and edges.
Additionally, between resin pours, any dust or detritus that has stuck to the curing surface is painstakingly removed. But, again, its not always possible to see every particle that has stuck and its not always possible to remove everything (depending on where it has been captured within the resin layer).
Any imperfections in the level / flatness of the characterful boards will be addressed, as with all our tables, using steel stiffeners embedded under the table top. Absolute flatness should never be expected in natural materials so we work to a tolerance (as described above) of maximum acceptable 1% deflection of the table width.
Therefore, please be aware that there may be some natural imperfections in the timber, as well as captured within the resin during the production process, that cannot be removed and will form part of the table’s permanent appearance.
By purchasing a table from Abacus Tables (Abacus Home Limited) you accept these terms and conditions of the sale agreement. If you would like any further info about any of these terms and conditions before purchasing please contact us at [email protected].
BN / BR / Hussl Chairs
What are the terms of warranty?
The European legal warranty is 2 years , as of product invoicing date.
What defects are covered by warranty?
The legal warranty covers products’ compliance defects, that is all the original defects occurring in the course of 24 months, excluding defects come out (for instance, as a consequence of non-compliance with use instructions provided or due to accidental hits, stains, bad maintenance, etc.). Therefore, the legal warranty is not valid, in case the damage has been caused by the end users after the delivery.
What happens if the warranty expires?
If the warranty expires, from a legal point of view the Manufacturer is no longer obliged to proceed with free of charge product reparation or replacement. In any case, you can refer to the retailer where you purchased the product and you will evaluate a possible solution with him.
Who shall provide the warranty on the products i purchased?
The legal warranty shall be provided by the store (Abacus Tables) where you made your purchase, so that retailer shall answer you directly and personally about the product guarantee and in general about your end user inquiries.
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